What can we help you with?

If you can’t find what you need to know, do please get in touch.

Q. Do I need to book in advance?

We advise pre-booking online for July and August. All children up to and including 16 year olds must be accompanied by an adult.

Q. Do we have to leave by a specific time?

You can stay until the gates are locked at 5.00pm from April to the end of June and September to the end of October. Through July & August the gates are locked at 6.00pm. For November and December last entry is at 3.30pm, gates locked 4.30pm. Re-admission is not permitted.

Q. How long does it take to walk around the woods?

The choice is yours but we recommend allowing 1 - 1.5 hours.

Q. Is Puzzlewood accessible for children’s pushchairs, mobility aids and wheelchairs?

Unfortunately, no. Puzzlewood is a designated ancient woodland with narrow pathways and over 200 uneven and slippery steps. Safe access for pushchairs, mobility aids and wheelchairs is not possible.

Q. Can I bring a pet?

Unfortunately pets are not allowed on site. But we know where they can have fun while you're enjoying Puzzlewood.
Havens Hounds: havens.hounds@gmail.com
Forest Tails Pet Services: foresttailspetservices@gmail.com
Annie's Animal Care: annie.wright@hotmail.co.uk
Please book in advance.
Assistance dogs are permitted as long as they are wearing the correct identification.

Q. What footwear should I wear?

Puzzlewood has uneven terrain and over 200 uneven steps that can be slippery, especially in wet weather. We strongly advise wearing suitable sturdy footwear with sufficient grip. We do not recommend that children are carried on shoulders – tree branches can pose an obvious health and safety risk.

Q. Can we bring our own picnic?

Yes and there are outside picnic benches. They are NOT permitted in the woods. Please note that we do ask that you to take your own rubbish home. We also have a takeaway café on site serving a small selection of food and drinks.

Q. Are the the play areas open?

Yes, our outdoor play areas are open.

Q. Are Forestry England Discovery Pass Vouchers still valid?

Yes they are. (Cheapest ticket will be free).

Q. What Is your policy on photography and filming?

Snap away with your camera only, drones and tripods are NOT permitted. Please do not block the pathways, be respectful to others and always stay on the pathways – this is for your own safety and to protect the environment. Visitors may be asked to stop taking photographs if they are causing concern to staff or a nuisance to other visitors.

IMPORTANT PLEASE NOTE:
Puzzlewood is private property and all photo shoots, product placement shots and filming at Puzzlewood is by written permission and property release only, organised in advance, on production of with the correct risk assessments/insurance details provided. Photography and filming at Puzzlewood may incur facility fees. Any media reproduced otherwise than in accordance with our terms and conditions will incur retrospective facility fees. Copyright belongs to Puzzlewood unless permission has been agreed. Please contact us for more information and to discuss your request. Puzzlewood is a family venue and media recording including stills and video that features glamour or nudity is never permitted.